Shipping & Returns 

This return policy is valid for 14 days after the date of your purchase. Thereafter, we cannot accept your return.
 

Conditions of return:
The item that you want to return must be in its original packaging and be unused to be eligible for a return.

We do not accept returns of gift cards or vouchers.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Send your item to: 

Create Hobby 
142 Lower Main Road 
Observatory
Cape Town
7925

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@createsewingshop.co.za and send your item to:

Create Hobby 
142 Lower Main Road 
Observatory
Cape Town
7925 

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Refunds
We will send you a notification when we have received your return. We will also inspect the returned product and inform you if your return has been approved or rejected (Based on the conditions of return).
 

If we approved your return, we will process your refund. We will need to receive your banking details with your return for the refund.  Once the refund was approved, we will do an EFT to the account provided with the return. 
 

If you have not yet received your refund, follow these steps:

• Check your bank account

• Contact your credit card company & bank (There might be time delays before your credit has been processes)

• If you have done the above and still have not received your refund, please contact us at info@createsewingshop.co.za

Shipping Your Return
Shipping your return item will be at your own cost (Delivery cost). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.You should post your product to: 

Create Hobby 
142 Lower Main Road 
Observatory
Cape Town
7925

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